![]() Once the Google Play Store data is cleared, you should be able to install your desired app without facing any "Device incompatible" error. You will now have to confirm whether you wish to clear the data for the Google Play Store. Here, click on the "Clear data" button, as shown below.Ħ. Push Troubleshooting Changes to Duo Mobile Weve redesigned Duo Mobile to give you an updated login experience. In the "App info" page, select "Storage". Scroll through your list of apps and select "Google Play store".Ĥ. ![]() Open the " System apps" folder from the home screen and click on "Settings".ģ. The steps below will show you how to do this.ġ. You can also resolve the "Device incompatible" error by clearing the data for the Google Play Store data in BlueStacks 5. However, if you're still facing issues, please follow the second method below. Once you've selected the device profile that is compatible with your desired app, you will be able to install it on BlueStacks 5. Mobile applications that support Modern Authentication libraries are as follows: The native Mail app on iOS 11.x+ Outlook on iOS version 10. This is a Microsoft - not Duo - limitation. Your new selected device profile will now be applied to BlueStacks 5. Only applications that support Microsofts Modern Authentication libraries are able to prompt for Duo two-factor authentication. ![]() Once you've done that, click on "Save changes". To troubleshoot the Play Store, follow the steps outlined in Google Play Help: Fix Play Store opening, loading, and. On the Duo Mobile app page, select Update. NOTE: Please try using all the different device profiles on BlueStacks 5, until you find one which is compatible with your desired application.Ĥ. If Duo Mobile does not appear in the Google Play page Manage Apps and Devices, then try the following: Enter Duo Mobile in the Google Play search bar. Now, select a new device profile for BlueStacks 5 from the different options available. Here, open the "Device" tab and click on the drop-down menu under the "Device profile" section.ģ. Open the "Settings" menu by clicking on the gear icon on the Side toolbar.Ģ. In such a case, try switching between the device profiles for BlueStacks 5 using the steps given below:ġ. To self-enroll visit Step 4: Select your preferred device. Step 3: Go to the UTORMFA enrollment site. Download DUO from the Google Play store on Android and the App Store on iPhone. Some apps can only run on certain device profiles, which is why you may face the "Device incompatible" error. If your device is not compatible, contact your local help desk for support. Switching the device profile selected on BlueStacks 5 Following Semantic Versioning, there would be 36 minor releases between 3.4.0 and 3.40.0, with 3.40.0 being the newer. For example, version 3.40 is not 3.4.0, but rather 3.40.0. Be sure to note trailing zeroes and decimal points in version numbers. You can resolve this error on your device by using the following two methods: Duo Mobile follows Semantic Versioning (SemVer) practices - a widely adopted standard. How can I resolve the "Device incompatible" error? Add your new device as if you were adding a device for the first time.If you're unable to install an app on your device from the Google Play Store due to a "Device incompatible" error, like the one shown below, then you can resolve this issue by following the solutions listed in this article.Select the gear next to your number and “Delete Device.”.Authenticate and find your phone number in the list of registered devices.Go to the Northeastern 2FA websiteand click “Duo Device Management Portal to manage your 2FA options.”.I am getting a new device with either a different operating system or a different phone number than my old device. Use the in-app camera to scan the barcode that appears on your computer monitor. If you have already downloaded the app, select the checkbox at the bottom of the page. A prompt will ask you to download the Duo app from the App Store or Google Play.Select the gear next to your number and “Re-Activate.” Go to the Northeastern 2FA website and click “Duo Device Management Portal to manage your 2FA options.”.I am replacing my cell phone, but not changing operating systems or phone numbers. ![]() You can activate 2FA on your new device using one of the following methods, depending on your particular situation.
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